topic Re: Returned to sky new hub poorer picture in Sky Stream

Returned to sky new hub poorer picture

Noname6 — Thu, 12 Jun 2025 16:03:08 GMT

I recently returned to sky tv, got a new hub and paid for upgrade to better picture but this doesn't seem to have happened. How can I check to see if I've been upgraded to UHD?

Re: Returned to sky new hub poorer picture

caesarome — Thu, 12 Jun 2025 16:06:34 GMT

@Noname6

Are you a Sky Q, Sky Stream or Glass customer ?

Re: Returned to sky new hub poorer picture

Noname6 — Thu, 12 Jun 2025 16:40:04 GMT

Hi I've got stream ( last box was Q)

Re: Returned to sky new hub poorer picture

TimmyBGood — Fri, 13 Jun 2025 06:48:10 GMT

@Noname6

You'll need to check your billing to see if you are paying the UHD supplement, but remember that only a limited range of content is native UHD (and none of the regular broadcast channels in the EPG are)

Re: Returned to sky new hub poorer picture

Stephen+Mourton — Fri, 13 Jun 2025 15:26:45 GMT

@Noname6 If you have the sports package, go to channel 401, or 922 the majority is broadcast in UHD and it will say so in the top right hand corner.