topic Re: Tv shutting down in Sky Stream

Tv shutting down

Dana11 — Thu, 12 Jun 2025 14:13:47 GMT

Hi, I've just had sky tv installed today. Fitted in bedroom working fine, but living room starts up & comes on for a few minutes then shuts down, have checked all cables, turned off at mains, restarts again then after a few minutes it's off

Re: Tv shutting down

Daniel0210 — Thu, 12 Jun 2025 14:53:17 GMT

@Dana11

Which platform ~

Sky Q

Glass

Stream ?

Re: Tv shutting down

oj01 — Thu, 12 Jun 2025 14:53:46 GMT

@Dana11 wrote:
Hi, I've just had sky tv installed today. Fitted in bedroom working fine, but living room starts up & comes on for a few minutes then shuts down, have checked all cables, turned off at mains, restarts again then after a few minutes it's off

Sky Q or Sky Stream?

Re: Tv shutting down

Dana11 — Thu, 12 Jun 2025 15:42:17 GMT

Sky stream

Re: Tv shutting down

Stephen+Mourton — Fri, 13 Jun 2025 15:32:00 GMT

@Dana11 Hi Dana, where your router is positioned is very important with Stream, if it is not connected to your puck wire an Ethernet cable check if it has a direct line of sight to your downstairs puck which I presumed you chose as your main puck. Also check your router and puck do not have objects near them. I hope that helps.