topic Sky stream puck not working in Sky Stream

Sky stream puck not working

BAVG — Wed, 11 Jun 2025 16:31:33 GMT

The puck keeps turning off. I have tried all solutions like turning on and off, using a different plug and nothing works

Re: Sky stream puck not working

mikealanr — Wed, 11 Jun 2025 20:10:25 GMT

Hi @BAVG

Do you mean the picture is going to a black screen? Or powering off?

Have you run a speed test in netflix to determine your puck is receiving the minimum speed of 25Mbps for HD and 30Mbps for UHD?

Please provide details of what you have tried.

MikeAlanR

Re: Sky stream puck not working

Stephen+Mourton — Fri, 13 Jun 2025 15:41:24 GMT

@BAVG Good advice from @mikealanr, you can also go to Settings on Sky Stream and then Network and it will tell you there if you have a good speed. Also make sure if you are not connected via an Ethernet cable that your router and puck have a direct line of site and neither have objects near them. It worked for me.