topic Re: Sky glass puck in Sky Stream

Sky glass puck

Louise1911 — Fri, 06 Jun 2025 20:14:16 GMT

Could somebody please let me know what I am doing wrong because either I am dumb or I have a puck not working! I can not for the life of me get .y puck connected to my tv. It keeps telling me something went wrong I have tried everything possible. Thank you in advance xx

Re: Sky glass puck

Anonymous — Fri, 06 Jun 2025 20:17:22 GMT

@Louise1911 Try the help guide here:

https://www.sky.com/help/articles/setting-up-sky-stream

If no joy, then you may have to call Sky in the morning.

Re: Sky glass puck

Louise1911 — Fri, 06 Jun 2025 20:19:38 GMT

Thank you, it's driving me insane already and I have only had it one day xx

Re: Sky glass puck

Anonymous — Fri, 06 Jun 2025 20:22:35 GMT

@Louise1911 Have you tried restarting the router too just in case that's the cause of the problem?

I know Stream connects with WiFi but you may find it is more stable with an ethernet cable plugged into it from the router.

Re: Sky glass puck

peter-marlow+1966 — Sat, 07 Jun 2025 19:39:57 GMT

Have you got the hdmi input setup on the tv can you connect the puck to the Internet by an ethernet cable it's more stable than WiFi aswell

Re: Sky glass puck

Louise1911 — Wed, 11 Jun 2025 11:42:26 GMT

Hi, My router is downstairs and the puck is in the main bedroom plus I'm disabled and don't really want wires leading all that way xx

Re: Sky glass puck

peter-marlow+1966 — Wed, 11 Jun 2025 11:44:31 GMT

You could call sky and ask for a booster to help with the wifi signal

Re: Sky glass puck

peter-marlow+1966 — Wed, 11 Jun 2025 11:47:22 GMT

I have escalated your message please look out for an invite from sky in the next 48 hours on here

Re: Sky glass puck

Louise1911 — Wed, 11 Jun 2025 11:48:12 GMT

Hi, thank you for your response, I have tried everything that it states on the troubleshooting page but nothing!

I am having to hotspot my phone at the moment , as I am disabled and need somebody here to help run up and down the stairs when I ring sky. Xx

Re: Sky glass puck

Louise1911 — Wed, 11 Jun 2025 11:49:17 GMT

Aww bless you, thank you very much it's greatly appreciated. Xx

Re: Sky glass puck

peter-marlow+1966 — Wed, 11 Jun 2025 11:52:05 GMT

You are welcome, have you informed sky that you are disabled may I ask ?

Re: Sky glass puck

Addie15 — Wed, 11 Jun 2025 12:46:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to Louise1911.