https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5010046#M53129 <P>My sky stream keeps going black and freezing&nbsp;</P><P>or blue screen saying we have no internet?? When we have!! Help</P> Wed, 11 Jun 2025 11:32:38 GMT Sarah473 2025-06-11T11:32:38Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5010046#M53129 <P>My sky stream keeps going black and freezing&nbsp;</P><P>or blue screen saying we have no internet?? When we have!! Help</P> Wed, 11 Jun 2025 11:32:38 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5010046#M53129 Sarah473 2025-06-11T11:32:38Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5010181#M53143 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4411888">@Sarah473</a>&nbsp;wrote:<BR /><P>My sky stream keeps going black and freezing&nbsp;</P><P>or blue screen saying we have no internet?? When we have!! Help</P><HR /></BLOCKQUOTE><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4411888">@Sarah473</a>&nbsp;how is the sky stream puck connected to the internet? Also where is the puck located, is it out in the open or is it on an enclosed shelf or in a cupboard/cabinet?</P> Wed, 11 Jun 2025 13:58:23 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5010181#M53143 MarkGoldsmith 2025-06-11T13:58:23Z