topic Re: Unable to set up in Sky Stream

Unable to set up

Jude19671 — Tue, 10 Jun 2025 08:33:31 GMT

I received my sky equipment yesterday but can not get it to work

Annie+UK — Tue, 10 Jun 2025 08:49:58 GMT

Which Sky System do you have?

• Sky Q (Satellite box)
• Sky Stream (Internet box)
• Sky Glass (Internet TV)

Daniel0210 — Tue, 10 Jun 2025 09:10:30 GMT

It definitely wasn't Sky+ (the board on which you've posted) as that platform is no longer supported by Sky or offered to new customers.

So if you answer the question asked above by @Annie+UK we can move your post to the correct board for help.

Jude19671 — Tue, 10 Jun 2025 16:38:43 GMT

The lady on the phone was lovely, patient and so helpful

Daniel0210 — Tue, 10 Jun 2025 16:40:29 GMT

So the TV platform is…?

GD1 — Tue, 10 Jun 2025 16:41:03 GMT

@Jude19671 But which TV Box did you receive as it won't be Sky+ (where you have posted) as that is not a supported service.

Jude19671 — Tue, 10 Jun 2025 16:41:47 GMT

Not sure

Jude19671 — Tue, 10 Jun 2025 16:42:56 GMT

Sky stream

Daniel0210 — Tue, 10 Jun 2025 16:44:51 GMT

@Jude19671 wrote:

Not sure

Do you have a Glass TV?

Is your TV service linked to a satellite dish?

Do you have a puck?

edit: moved to Stream board.

Dazzasky — Thu, 12 Jun 2025 08:18:01 GMT

@Jude19671 wrote:
Not sure

Unreal. Words fail me.