topic Re: TV Puck not delivered in Sky Stream

TV Puck not delivered

Anonymous — Wed, 12 Mar 2025 21:03:00 GMT

I ordered TV package 3 days ago and had no email for delivery ect even though it said next day with dpd... Is this normal?

Re: TV Puck not delivered

Anonymous — Wed, 12 Mar 2025 21:08:29 GMT

What does your MySky order tracking say?

Re: TV Puck not delivered

Anonymous — Wed, 12 Mar 2025 21:09:31 GMT

It just says ordered with a grey circle. I got a email saying what I ordered also but nothing else.

Re: TV Puck not delivered

Anonymous — Wed, 12 Mar 2025 21:10:53 GMT

I'd have thought you'd have a tracking number by now. Hopefully someone can come to escalate this post so you can speak to Sky about it.

Re: TV Puck not delivered

Jporch316 — Wed, 12 Mar 2025 21:52:43 GMT

Hi @Anonymous

I have escalated your post to the sky online community support team

please look out for an invitation to chat with them

Re: TV Puck not delivered

Addie15 — Thu, 13 Mar 2025 10:32:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Anonymous.

Re: TV Puck not delivered

500daysofsomers — Tue, 10 Jun 2025 09:52:30 GMT

The exact same thing has happened to me. I ordered on 21st May and it still isnt resolved despite several phone calls to sky. Essentially im now stuck waiting until they decide to sort it, and with no TV since I cancelled all my other subscriptions when i signed up. Not a great start.

Did you ever get this resolved?

Re: TV Puck not delivered

Jporch316 — Tue, 10 Jun 2025 09:58:11 GMT

@500daysofsomers wrote:
The exact same thing has happened to me. I ordered on 21st May and it still isnt resolved despite several phone calls to sky. Essentially im now stuck waiting until they decide to sort it, and with no TV since I cancelled all my other subscriptions when i signed up. Not a great start.

Did you ever get this resolved?

@500daysofsomers

I have escalated your issue to the sky community online support team

please lookout for an invitation to chat with them

Re: TV Puck not delivered

500daysofsomers — Tue, 10 Jun 2025 10:02:40 GMT

Thanks but if they are anything like the 6 or so advisors I have spoken to on the phone, they'll pretty much just tell me to put up and shut up.