topic Re: Sky glass/ sky puck in Sky Stream

Sky glass/ sky puck

Mickysul — Mon, 09 Jun 2025 22:30:43 GMT

Recently just had sky glass installed and got two sky pucks for other rooms in the house , when first turning them on asked to connect to the WIFI which I done and said was successful , then went to other screens where it tries to download and then comes up with software error and to retry , done this on both and does this to both of them , I have tried doing the reset where you turn off and hold button in til it flashes and does the same thing , I have tried to do this right next to the router in case it was the WiFi strength and did the same

Re: Sky glass/ sky puck

Dazzasky — Tue, 10 Jun 2025 04:05:24 GMT

@Mickysul wrote:
Recently just had sky glass installed and got two sky pucks for other rooms in the house , when first turning them on asked to connect to the WIFI which I done and said was successful , then went to other screens where it tries to download and then comes up with software error and to retry , done this on both and does this to both of them , I have tried doing the reset where you turn off and hold button in til it flashes and does the same thing , I have tried to do this right next to the router in case it was the WiFi strength and did the same

I have escalated your post to Sky @Mickysul keep an eye out for a response from them.

Re: Sky glass/ sky puck

lettice — Tue, 10 Jun 2025 04:06:50 GMT

I see you have tried the recovery procedure in step 2 of the 'Software error' help article below.

Would suggest trying a forced update as in step 4

https://www.sky.com/help/articles/sky-glass-software-error-sky-stream

Re: Sky glass/ sky puck

Mr+Flibbles+86 — Tue, 10 Jun 2025 07:26:28 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.