topic Re: Mode Not Supported in Sky Stream

Mode Not Supported

Big+Al+43 — Mon, 09 Jun 2025 20:11:23 GMT

All of a sudden, my TV is giving this error and saying "The redsolution is not supported on this TV. Please change the resolution". We've not changed anything on the TV and as it won't bring up a Sky Stream menu either, I can't see if there's anything else I could od there. This started today - was working fine yesterday??

Re: Mode Not Supported

GD1 — Mon, 09 Jun 2025 20:35:17 GMT

@Big+Al+43 Try unplugging the puck for a couple of minutes then plug back in.

Re: Mode Not Supported

Big+Al+43 — Mon, 09 Jun 2025 21:12:35 GMT

Ah... the old, turn it off, turn it on again trick.

Unfortunately, nope 😥

Re: Mode Not Supported

lettice — Mon, 09 Jun 2025 21:38:28 GMT

That message is coming from your TV, not the Sky Stream Puck.

Sounds like your Picture resolution or Display ratio has changed or not matching what you set the puck and Tv to match up with.

Try pulling out the hdmi cable on the TV and trying it in a different port or back in the same port, but also power off your TV and leave off power for ten minutes.

Re: Mode Not Supported

Big+Al+43 — Mon, 09 Jun 2025 21:53:57 GMT

Yes...that's worked. 🎉

Re: Mode Not Supported

Nigelb1972 — Tue, 10 Jun 2025 06:52:12 GMT

@Big+Al+43 if this continues to happen it would suggest a handshake issue which could be caused by a faulty hdmi cable or a faulty hdmi port on either the puck or the TV...