topic Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2 in Sky Stream

Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

Blacknun666 — Mon, 09 Jun 2025 14:41:53 GMT

Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2 TV of as I suspect I can keep it as I have whole house. I think I may be ok to keep it but wanted to ask as I don't want to incur a fee - thanks

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

GD1 — Mon, 09 Jun 2025 14:46:09 GMT

@Blacknun666 If you intend to use it you would need the Whole Home sub, as you do you can keep hold of it to use on a 2nd set.

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

MarkGoldsmith — Mon, 09 Jun 2025 14:46:30 GMT

@Blacknun666 wrote:
Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2 TV of as I suspect I can keep it as I have whole house. I think I may be ok to keep it but wanted to ask as I don't want to incur a fee - thanks

If you also have Whole Home on your account you don't need to return the Sky Stream puck, you can instead connect it to another TV and instead be able to watch Sky programming in multiple rooms. However if you decide to the cancel Whole Home you would need to return the puck ( providing you got the puck after 23rd Feb 2023 - any pucks before then are customer owned and don't need to be returned).

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

lettice — Mon, 09 Jun 2025 14:47:11 GMT

You have surmised correctly.

You can keep it and use it as you want and as you have the Whole Home pack, your Sky Glass Tv and puck will work fine.

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

Blacknun666 — Tue, 10 Jun 2025 11:45:45 GMT

Thanks for clarifying everyone appreciate it

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

AnnieDee1 — Wed, 06 Aug 2025 11:56:20 GMT

can I ask, i got my puck before may 23 so own it. I don't have multiroom/whole room and sky glass 1st gen which I also own.. Can I use my puck on another TV without a subscription?

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

MarkGoldsmith — Wed, 06 Aug 2025 12:15:34 GMT

@AnnieDee1 wrote:
can I ask, i got my puck before may 23 so own it. I don't have multiroom/whole room and sky glass 1st gen which I also own.. Can I use my puck on another TV without a subscription?

@AnnieDee1 pucks are customer owned if got before Feb 2023 not May.

A Sky puck without a Sky TV subscription for it will be incredibly limited in functionality.