topic Re: TV guide not on sky stream in Sky Stream

TV guide not on sky stream

Ciaran140 — Mon, 09 Jun 2025 12:40:53 GMT

I have sky stream and the TV guide is no longer available or visible on the homepage? I have tried turning off the router, sky stream box, etc. no use. Any idea what has happened?

Thanks.

Re: TV guide not on sky stream

lettice — Mon, 09 Jun 2025 12:51:31 GMT

Can you try the following, doing a Sky Stream settings restart.

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: TV guide not on sky stream

Ciaran140 — Mon, 09 Jun 2025 12:55:39 GMT

I done this already as well and it didn't work either. Thanks for the reply though.

Re: TV guide not on sky stream

lettice — Mon, 09 Jun 2025 13:24:19 GMT

If you like I can escalate this to Sky online to chat through with you, via our Sky Community Messaging team?

Re: TV guide not on sky stream

Ciaran140 — Mon, 09 Jun 2025 13:56:03 GMT

I would love for it to be escalated. However i am not at home until the evening as it stands. If you think it would still be good to chat to Sky Online then by all means please do escalate. Thanks.

Re: TV guide not on sky stream

lettice — Mon, 09 Jun 2025 13:59:33 GMT

I've escalated this to Sky and they should be in touch with you soon about it. You have 48 hours to respond, so you can take up the chat later.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: TV guide not on sky stream

Lisa-P1987 — Mon, 09 Jun 2025 14:31:02 GMT

Thanks for escalating this. We’ve sent Ciaran140 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.