https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5007645#M53005 <P>My sky stream keeps freezing during a programme, sometimes comes back itself by taking itself back to home page and others I have to disconnect power to puck and reconnect. Has happened 6 times just this evening!!!!&nbsp;</P> Sun, 08 Jun 2025 18:15:42 GMT ElaineD69 2025-06-08T18:15:42Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5007645#M53005 <P>My sky stream keeps freezing during a programme, sometimes comes back itself by taking itself back to home page and others I have to disconnect power to puck and reconnect. Has happened 6 times just this evening!!!!&nbsp;</P> Sun, 08 Jun 2025 18:15:42 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5007645#M53005 ElaineD69 2025-06-08T18:15:42Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5007815#M53013 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4411096">@ElaineD69</a>&nbsp; &nbsp;Hi Elaine, often the reason for this can be two fold, both internet connected. &nbsp;Firstly have you checked you have a good internet connection. &nbsp; &nbsp;Go into Settings then Network and see what if says about your internet speed. &nbsp; Another reason can be related to your router. &nbsp;If it is not connected to your puck via an Ethernet cable does it have a clear line of sight to your puck, and are both your router and puck away from other objects and the router is not next to a window or mirror. &nbsp;All these can be the cause of your problem. I hope that helps.</P> Sun, 08 Jun 2025 21:26:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream/m-p/5007815#M53013 Stephen+Mourton 2025-06-08T21:26:58Z