topic Re: Puck in Sky Stream

Puck

Stelee68 — Wed, 04 Jun 2025 05:33:37 GMT

So I've searched online for the answer with no success. I have a sky glass puck in another room. Switch it on, happily watch tv for 10 to 15 minutes then it just goes into standby. It is not through inactivity as many posts will suggest, it just switches off during viewing.

Re: Puck

oj01 — Wed, 04 Jun 2025 05:59:20 GMT

@Stelee68 wrote:
So I've searched online for the answer with no success. I have a sky glass puck in another room. Switch it on, happily watch tv for 10 to 15 minutes then it just goes into standby. It is not through inactivity as many posts will suggest, it just switches off during viewing.

Hi @Stelee68

You've posted in the Sky Q forum, but mention a Sky Glass Puck (which doesn't actually exist}.

Do you have Sky Q , a Sky Glass TV or a Sky Stream Puck?

Re: Puck

Stelee68 — Wed, 04 Jun 2025 06:17:35 GMT

I have sky glass tv in my main room and a puck in the kitchen. Do they class em as sky stream now? Anyway, it's a 4" square box. Had it when I had sky glass when it was first released.

Re: Puck

lettice — Wed, 04 Jun 2025 07:02:59 GMT

Sounds like your puck could be faulty

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Puck

GD1 — Wed, 04 Jun 2025 07:37:56 GMT

@Stelee68 The TV is a Glass TV, the puck has always been called a Sky Stream puck.

Re: Puck

Addie15 — Wed, 04 Jun 2025 09:13:03 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Stelee68.

Re: Puck

Stelee68 — Sat, 07 Jun 2025 23:09:20 GMT

Sky sent me a Wi-Fi extender/booster thinking that the Wi-Fi strength is causing the box to switch off. Unfortunately this appears not to have solved the issue. I am convinced the box is faulty.