topic What can I do? in Sky Stream

What can I do?

ShaunaOreilly — Sat, 07 Jun 2025 22:28:30 GMT

I got the sky stream puck and recently connected it to my tv. When I connected it and turned it on my tv blew and I had to buy a new tv. I now have no use for the puck (it still works but we got a smart tv) what can I do about this? I think it's a bit ridiculous if I habe to pay a cancellation fee after having to buy a new tv because it blew my old one. Any advice?

Re: What can I do?

Stephen+Mourton — Sat, 07 Jun 2025 22:59:36 GMT

@ShaunaOreilly Hi Shauna, if you have had Sky Stream for less than 30 days you can cancel without a cancellation charge.

I appreciate you now have a smart tv but that is not the same as Sky Stream, but presumably you have researched what channels you can get on that as opposed to Sky Stream.

Re: What can I do?

TimmyBGood — Sun, 08 Jun 2025 09:28:08 GMT

@ShaunaOreilly wrote:
because it blew my old one.

Very difficult to see how a video signal (plus 300mA at 5V) over HDMI cable could 'blow' anything: it's much more likely that the television power supply or some other component failed as it was switching from standby to full power.

No smart television (apart from Sky Glass) has anything like the same live channel availability as Sky Stream unless a NowTV subscription is active on it.

Re: What can I do?

martswain — Sun, 08 Jun 2025 10:32:21 GMT

What proof do you have that a puck that you say still works correctly "blew" your old TV?

As above, Stream provides much more content than any smart TV.

Re: What can I do?

BenJoBanjo — Sun, 08 Jun 2025 14:44:17 GMT

@martswain wrote:
What proof do you have that a puck that you say still works correctly "blew" your old TV?

As above, Stream provides much more content than any smart TV.

Not strictly true.
Many Samsung smart TV's have Samsung TV+ built in which offers hundreds of live streamed channels and on demand content. Coupled with the vast quantity of free streaming apps which can be downloaded to the TV, you can get access to much more content than you can on Sky's streaming platform. Not the same content necessarily, but more content.
This is why it's important to research what you want from a streaming TV experience.
The streaming market is much bigger than the satellite TV market. Content-wise, everything that's available via a Sky Stream puck is available elsewhere.

Re: What can I do?

TimmyBGood — Sun, 08 Jun 2025 15:59:07 GMT

@BenJoBanjo wrote:

Content-wise, everything that's available via a Sky Stream puck is available elsewhere.

For Sports content in particular there's a fair proportion that's not legally available unless it's through a Sky or Now branded service.

Re: What can I do?

BenJoBanjo — Sun, 08 Jun 2025 16:18:47 GMT

@TimmyBGood wrote:
@BenJoBanjo wrote:
Content-wise, everything that's available via a Sky Stream puck is available elsewhere.
For Sports content in particular there's a fair proportion that's not legally available unless it's through a Sky or Now branded service.

Of course, but the NOW app can be downloaded to a Samsung Smart TV and the entire Sky Sports line up can be streamed via that.

I don't condone illegal streaming services at all.