topic Re: Home screen in Sky Stream

Home screen

Nicky0306 — Fri, 06 Jun 2025 12:58:42 GMT

My puk turns on but the freezes on the line screen, turned everything off at the power for over a minute and it's still the same.

Re: Home screen

Nicky0306 — Fri, 06 Jun 2025 12:59:56 GMT

It's meant to say freezes on the home screen!

Re: Home screen

Stephen+Mourton — Fri, 06 Jun 2025 13:05:52 GMT

A very good wi-fi signal is important. If you have Netflix on a different devise do a speed check on there. It's on the settings on the left hand side. Also if your router is not connected to your puck via an Ethernet cable then make sure you have a clear line of sight to your puck and both are clear of anything close to them and your router is not by a window or mirror. See if that helps!

Re: Home screen

lettice — Fri, 06 Jun 2025 13:57:17 GMT

Assume, you are not able to go to settings, if it freezes on the Home Screen.

Can you try the recovery procedure on step 4 in this Sky help article, to see if it helps wake the puck up.

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck

If that still does not resolve your issue, post back her and we will get it escalated to Sky for you, as it may mean a faulty puck.