topic Re: Linking prime account in Sky Stream

Linking prime account

Stumpy2 — Fri, 06 Jun 2025 09:34:03 GMT

Hi, I have instructions on how to link my prime account to stream but when I open the prime app on sky stream it is not giving me the option to log into prime, only to sign up for it or get a 30 day free trial.

So how do I link my Prime account???

Any help gratefully received...

Re: Linking prime account

GD1 — Fri, 06 Jun 2025 09:36:33 GMT

@Stumpy2 Tr y the steps here https://www.sky.com/help/home/sky-tv/sky-tv-stream/using-sky-stream/using-sky-glass-tv-apps/articles/apps-on-sky-q-and-glass-prime-video

Re: Linking prime account

Stumpy2 — Fri, 06 Jun 2025 10:01:13 GMT

Tried that....it's not the same page that comes up on my TV. There is not an option to sign in, only sign up for a new prime account!

Re: Linking prime account

GD1 — Fri, 06 Jun 2025 10:14:58 GMT

@Stumpy2 In the puck settings menu try refresshing the apps

Settings -->System Management --> Resets & updates --> Refresh apps

Re: Linking prime account

Stumpy2 — Fri, 06 Jun 2025 10:29:41 GMT

Tried that too!

Ended up signing up for the 30 day free trial (with the view to then logging out and logging back in with my main account) but once the payment details were entered it appears to have linked to my account (it was the same payment details).

So I think it's fixed....

Thanks for your suggestions though!