https://helpforum.sky.com/t5/Sky-Stream/Constant-problems/m-p/5005241#M52827 I am fed up with my sky either losing connection or lately sound going off halfway through a programme. I have done a reset and it still does nothing so I have to switch back to normal TV. Thu, 05 Jun 2025 19:54:50 GMT IW68 2025-06-05T19:54:50Z https://helpforum.sky.com/t5/Sky-Stream/Constant-problems/m-p/5005241#M52827 I am fed up with my sky either losing connection or lately sound going off halfway through a programme. I have done a reset and it still does nothing so I have to switch back to normal TV. Thu, 05 Jun 2025 19:54:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Constant-problems/m-p/5005241#M52827 IW68 2025-06-05T19:54:50Z https://helpforum.sky.com/t5/Sky-Stream/Constant-problems/m-p/5005303#M52828 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4409306">@IW68</a>&nbsp; &nbsp;If your router and puck are not connected via an Ethernet cable, do they have a clear line of sight to each other? &nbsp;Are they both clear of objects near them especially if your router is by a window or mirror as these can cause the problems you are having. &nbsp;</P> Thu, 05 Jun 2025 21:18:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Constant-problems/m-p/5005303#M52828 Stephen+Mourton 2025-06-05T21:18:27Z