topic Re: Puck issues in Sky Stream

Puck issues

Reevo87 — Tue, 03 Jun 2025 19:36:16 GMT

I am getting seriously frustrated with the sky stream puck which is my multiroom option, I am finding myself having to unplug it and plug it back in daily now.

Puck is always left in standby mode and have previously altered the settings to keep it connected to the internet etc.

Most of the time when I switch it on, all you get is a blue screen with please wait, if you get any programe to work it will work for a couple of minutes then cut to a black screen with the message 'please wait your programme is loading'

Other than that you get you are not connected to the internet and let's get you connected, when in that screen it regonises my WiFi connection and it's connected but still nothing works.

It's getting really frustrating when you are paying for a service that clearly is un reliable.

I have done internet speed tests through Netflix and get speeds of 130mbps+, my router is only at the bottom of the stairs and this Puck is in my bedroom.

I have no issues with the Glass TV downstairs. My internet speeds are 160mbps.

I am not really sure what to do now, the only resolve or short term solution is to unplug and plug it back in which fixes it but why should I have to do that all the time. Have considered running an Ethernet cable down the stairs to see if I could get a more stable connection.

Any help would be appreciated

Re: Puck issues

GD1 — Tue, 03 Jun 2025 19:46:05 GMT

@Reevo87 Wifi speed can be a factor in what you're experiencing, 1st thing to check is the speed to your puck, open the netflix app on the puck, go to Get Help, run connection test.

What speed is being reported?

Re: Puck issues

Reevo87 — Tue, 03 Jun 2025 19:49:59 GMT

131mbps, we only watch it in the evenings, but it seems whenever we switch it on daily we get these issues, I've had to go into internet connection tonight and do a reset and that seems to of solved it tonight.

Had to enter the WiFi password again, we had the multiroom option when we had Sky Q and it was a different box, never had these issues then.

Re: Puck issues

GD1 — Tue, 03 Jun 2025 19:55:21 GMT

@Reevo87 Can you check within your settings menu that network standby is set to on?

Settings --> Startup and standby, network stanby mode is on and overnight power saving is off.

Once you set this restart the pouck.

Re: Puck issues

Reevo87 — Tue, 03 Jun 2025 19:56:39 GMT

Yes I have done this previously, was advised to do this on here a few weeks ago.

Re: Puck issues

GD1 — Tue, 03 Jun 2025 19:59:43 GMT

@Reevo87 If you need to reset the network connection it would seem there is a wifi issue and it's possibly dropping, ethernet cable would be best in this case, if you do use ethernet you'd need to turn the wifi off on the puck to stop it reverting to wifi.

Re: Puck issues

MarkGoldsmith — Tue, 03 Jun 2025 20:03:49 GMT

I agree with @GD1 it sounds like Ethernet is the best way to go for your puck. The easiest way to connect it to your router would be via power line adapters (which you can pick up for £30-£40).

Re: Puck issues

Reevo87 — Tue, 03 Jun 2025 20:04:54 GMT

Can I not just run the wire over the door and down the stairs from the back of the puck into the router?

Re: Puck issues

Mark39 — Tue, 03 Jun 2025 20:13:42 GMT

@Reevo87 wrote:

Can I not just run the wire over the door and down the stairs from the back of the puck into the router?

Yes, you can do that.

Re: Puck issues

GD1 — Tue, 03 Jun 2025 20:18:44 GMT

@Reevo87 You can run the cable over and around dorrs, I find flat ethernet cable is best as you can run it under a door also.

Re: Puck issues

Reevo87 — Wed, 04 Jun 2025 16:42:07 GMT

What sort of cable would be suitable please? Just looking on Argos for one.