topic Re: Sky puck in Sky Stream

Sky puck

Indiaj — Mon, 02 Jun 2025 19:10:06 GMT

Hi i have had my puck and broadband installed today.

However my puck just keeps switching off or freezing.

Re: Sky puck

Jporch316 — Mon, 02 Jun 2025 19:22:58 GMT

@Indiaj wrote:
Hi i have had my puck and broadband installed today.
However my puck just keeps switching off or freezing.

have you tried pulling the plug for a few minutes ? If that doesn't work report back and I will escalate your post to the online support team

Re: Sky puck

Indiaj — Mon, 02 Jun 2025 19:24:05 GMT

Hi yeah i have left unplugged for 5 minutes.

Thank you for your help

Re: Sky puck

Jporch316 — Mon, 02 Jun 2025 19:26:40 GMT

@Indiaj

I have escalated your post to the online sky community support team - please lookout for an invitation to chat with them on here

Re: Sky puck

Lisa-P1987 — Tue, 03 Jun 2025 08:37:34 GMT

Thanks for escalating this. We’ve sent Indiaj an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.