https://helpforum.sky.com/t5/Sky-Stream/Channel-on-stream-playing-up/m-p/5002246#M52673 <P>My channels are not working on my sky stream work then go off&nbsp;</P> Mon, 02 Jun 2025 17:33:08 GMT Paula-76 2025-06-02T17:33:08Z https://helpforum.sky.com/t5/Sky-Stream/Channel-on-stream-playing-up/m-p/5002246#M52673 <P>My channels are not working on my sky stream work then go off&nbsp;</P> Mon, 02 Jun 2025 17:33:08 GMT https://helpforum.sky.com/t5/Sky-Stream/Channel-on-stream-playing-up/m-p/5002246#M52673 Paula-76 2025-06-02T17:33:08Z https://helpforum.sky.com/t5/Sky-Stream/Channel-on-stream-playing-up/m-p/5002419#M52691 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4406967">@Paula-76</a>&nbsp;</P><P>&nbsp;</P><P>Thisnis usually a sign of poor connectivity between the puck and your router or insufficient broadband speed. Are you able to confirm your broadband speed and what your puck is receiving?</P><P>&nbsp;</P><P>You can do this latter by opening netflix &gt; going to the left hand menu &gt; get help? &gt; Connectivity check&nbsp;</P><P>&nbsp;</P><P>I would try this a few times and take an average but for reference Sky say you need 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 02 Jun 2025 20:36:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Channel-on-stream-playing-up/m-p/5002419#M52691 mikealanr 2025-06-02T20:36:06Z