https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5001713#M52658 <P>Hello I am having trouble turning on my sky puck I have pressed the back button and no light will come on also my &nbsp;remote won't turn it on either&nbsp;</P><P>if somebody can help me, I would really appreciate it thank you. Kind regards</P> Mon, 02 Jun 2025 09:37:52 GMT Summer28 2025-06-02T09:37:52Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5001713#M52658 <P>Hello I am having trouble turning on my sky puck I have pressed the back button and no light will come on also my &nbsp;remote won't turn it on either&nbsp;</P><P>if somebody can help me, I would really appreciate it thank you. Kind regards</P> Mon, 02 Jun 2025 09:37:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5001713#M52658 Summer28 2025-06-02T09:37:52Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5001723#M52659 <P>Have a read of this Sky help article, namely step4 recovery procedure;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Mon, 02 Jun 2025 09:43:25 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5001723#M52659 lettice 2025-06-02T09:43:25Z