topic Re: Sky stream new customer in Sky Stream

Sky stream new customer

dd1099 — Sun, 01 Jun 2025 17:08:18 GMT

I am a new customer to sky stream since last week. I am able to watch my apps eg Netflix/prime/bbc without an issue however as soon as I try to watch anything that is a sky channel after about 15 minutes it freezes and tells me there is a technical fault. It never corrects itself the only way I can get the tv to work is my turning the main power on and off

Re: Sky stream new customer

mikealanr — Sun, 01 Jun 2025 17:15:59 GMT

Hi @dd1099

This usually points to poor WiFi between the puck and your router or poor broadband speed. Run a speed check in netflix by: Open netflixing and go to the left hand menu > scroll down to get help? > Connection check.

Sky say you need 25Mbps for HD and 30Mbps for UHD.

It may be a case that you need to reposition your puck, obtain a booster / extender or use an ethernet or homeplugs connection to provide a more stable connection. What speed ar you getting on your puck and what's yor broadband speed?

MikeAlanR

Re: Sky stream new customer

dd1099 — Sun, 01 Jun 2025 17:33:16 GMT

Speed in Netflix shows 111.05mbps. Sky package is 300 fibre. Thanks for your help.

Re: Sky stream new customer

peter-marlow+1966 — Sun, 01 Jun 2025 19:33:46 GMT

Are you connected by wifi ? I would run that Netflix test a couple of times to make sure, at that speed you should not have any problems, do you have other devices connected aswell