topic Technical issue… in Sky Stream

Technical issue…

JBradShaw — Fri, 30 May 2025 21:02:41 GMT

I'm on day 3 of Sky stream and having an absolute mare. Just wanted to see if there was anyone having similar problems and any solutions before I loose my mind!!!

Constant error of black screen and "technical issue, please try again later".

From what I have been reading a lot of people say this is due to poor WiFi/internet connection. Why is it then that all of our other devices work fine on the WiFi AND, if I use an app on the stream such as Prime or BBC, I can watch a programme fine? I just can't watch live TV! It is driving me nuts!

When I go on settings and network it's says "excellent WiFi connection"!

Anyone got any ideas?

Re: Technical issue…

mikealanr — Fri, 30 May 2025 21:35:47 GMT

Hi @JBradShaw

There are known ssues as a result of firmware. See this thread:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-etc-works/td-p/4958081.

MikeAlanR

Re: Technical issue…

JBradShaw — Fri, 30 May 2025 21:29:03 GMT

Hi Mike, thanks but that link isn't working.

Re: Technical issue…

mikealanr — Fri, 30 May 2025 21:36:44 GMT

Hi @JBradShaw

Try it now I've edited the post. There was part of the url missing.

MikeAlanR

Re: Technical issue…

peter-marlow+1966 — Sat, 31 May 2025 16:35:41 GMT

What is your broadband speed? and how is your puck connected to it, if you can connect it by an ethernet cable it will be more efficient than WiFi connection, also the more devices that you have connected to the Internet the weaker the signal is to each one, if your tv is a 4k one and you subscribe to watch in uhd then that needs a minimum of 35mps to view a programme and to watch a programme in HD at is a minimum of 25mps, really i would suggest that a minimum to the should be 50mps to the puck, i have sky gigafast broadband 900mps and a busy household and both of my 55inch sky glass tvs, puck, sky live camera, freesat box, 43inch lg smart tv, Xbox, laptop, personal computer, tablet, 3 mobile phones, 3 alexers, and no problems at all, just what I have, that is full fibre to the property