topic Re: Puck turning off in Sky Stream

Puck turning off

BooBatty — Fri, 30 May 2025 17:33:00 GMT

Only just moved to sky and my Netflix subscription which is free is not working and now my puck keeps turning itself on and off and freezing randomly!

Re: Puck turning off

peter-marlow+1966 — Fri, 30 May 2025 17:41:53 GMT

What is your broadband speed and also what speed is your Netflix app getting, you can find out your Netflix speed by opening the app going to get help, clicking on that and going to check your network and running that, also how is your puck connected to the Internet, an ethernet cable is more stable than WiFi, and you need a minimum of 25mps to watch hd channels through the puck and tv and to watch in uhd then you need a minimum of 35mps

Re: Puck turning off

BooBatty — Fri, 30 May 2025 17:54:11 GMT

Thanks for replying

currently have fibre 300

Re: Puck turning off

peter-marlow+1966 — Fri, 30 May 2025 17:58:20 GMT

Do you have a box like this

if so you have full fibre to the property broadband do you have a white sky max wifi hub as well or a black router?

Re: Puck turning off

peter-marlow+1966 — Fri, 30 May 2025 17:59:33 GMT

I have sky gigafast broadband 900mps no problems, and the more devices that you have connected the weaker the signal is to each

Re: Puck turning off

BooBatty — Fri, 30 May 2025 18:00:38 GMT

No just a black square router and a puck

Re: Puck turning off

peter-marlow+1966 — Fri, 30 May 2025 18:44:22 GMT

You may need to call sky and ask for a booster to help with the wifi signal