topic Re: Sky puck network issue in Sky Stream

Sky puck network issue

Ajjjkk — Thu, 29 May 2025 22:36:53 GMT

My internet is working on all other devices, but isn't working on my sky puck

it was yesterday no problem but now says no internet connection

Re: Sky puck network issue

JimM1 — Fri, 30 May 2025 06:54:41 GMT

@Ajjjkk Is a sky puck a TV device?

Re: Sky puck network issue

mikealanr — Fri, 30 May 2025 09:05:52 GMT

Hi @Ajjjkk

Try powering off at the mains for 2 minutes in the first instance. If that doesn't work try following the steps outlined in this article: https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

MikeAlanR

Re: Sky puck network issue

Jporch316 — Fri, 30 May 2025 09:44:29 GMT

@Ajjjkk wrote:
My internet is working on all other devices, but isn't working on my sky puck
it was yesterday no problem but now says no internet connection

Hi @Ajjjkk

@have you tried the "reset network settings" option in the main settings screen ?

Re: Sky puck network issue

Jporch316 — Fri, 30 May 2025 09:44:56 GMT

Also worth rebooting your router