topic Re: Can’t activate sky stream puck in Sky Stream

Can’t activate sky stream puck

Christinac — Thu, 29 May 2025 17:39:16 GMT

I recieved my sky stream puck 2 days ago and activated it okay using the email address I thought was registered to my account. All was working completely fine.
my broadband was activated today and when I switched it over it wouldn't work. I contacted cs on the phone and after 2 hours with 8 resets and linking my sky id to my preferred email address. It still isn't working.
They said this will be escalated and to wait.
from what I can figure out because I linked the puck to the old account (which did have a puck linked to it but was sent back as found cheaper deal, sky wouldn't match it so made us send everything back) it won't let me activate it.
when I do a factory reset along with holding the button on the bottom and following the steps, every time I get it the activation/link account screen and I follow the instructions. It's comes up with a message saying this page is restricted.
on the account I cannot see an order for a puck even thought I have been sent one but I cannot see that sky streaming has been activated and I can use this on my phone via sky go

i feel like I have exhausted every avenue possible but have no real answers or ideas on how to solve this.
sky also will only send me a replacement puck if I pay a 50e fee for it, which is madness!

Re: Can’t activate sky stream puck

Christinac — Thu, 29 May 2025 17:40:24 GMT

Sorry just to say that I can see that sky streaming has been activated

Re: Can’t activate sky stream puck

lettice — Thu, 29 May 2025 17:49:45 GMT

Try the following

Go to sky.com/signin.
Enter the email address you used when you ordered Sky Glass or Sky Stream.
Enter your password. Or create a new password if this is your first time signing in.
If you’re asked to “Link your Sky accounts”, enter your:
- Postcode/Eircode – the one you gave when you ordered; and
- Payment method details – the one you use to pay for your Streaming TV bill.

You should now see your Streaming TV account

5. Go to sky.com/activate.
6. Enter the 6-digit code that's showing on your TV.

Re: Can’t activate sky stream puck

Christinac — Thu, 29 May 2025 17:59:26 GMT

When I try to link the original email address it tells me that I cannot complete my order online and to call them

Re: Can’t activate sky stream puck

Jporch316 — Thu, 29 May 2025 20:33:44 GMT

you have to login into the activation page on the web with the email address you used to order your current puck

Re: Can’t activate sky stream puck

Christinac — Thu, 29 May 2025 20:53:06 GMT

I managed to link the original email used to order with the sky stream and broadband account number. Still no joy. When I put the activation code in, logged into the correct email. The screen doesn't change.
at the stage I am going to give up and ask sky for a replacement puck tomorrow. There doesn't seem to be any other way than a new one that is directly linked to my account

thank you for all of the above suggestions