topic Sky puck not remembering favourites in Sky Stream

Sky puck not remembering favourites

smudger2468 — Wed, 28 May 2025 19:18:29 GMT

I save my program favourites on the puck. Unfortunately they keep disappearing? Why won't they stay "saved"?

Re: Sky puck not remembering favourites

MarkGoldsmith — Wed, 28 May 2025 20:10:37 GMT

@smudger2468 wrote:
I save my program favourites on the puck. Unfortunately they keep disappearing? Why won't they stay "saved"?

When you say program favourites do you mean you are adding shows to the playlist?

Once you add a show to the playlist if you press the + button on the remote again it will remove it from the playlist, as you add the entire show rather than individual episodes.

Re: Sky puck not remembering favourites

smudger2468 — Wed, 28 May 2025 20:12:34 GMT

No, I mean - TV guide - favourites.

Re: Sky puck not remembering favourites

MarkGoldsmith — Wed, 28 May 2025 20:16:57 GMT

@smudger2468 wrote:
No, I mean - TV guide - favourites.

Ah so your channel favourites.

In that case it's possible you have the refresh setting turned on which means your favourite channel list will constantly update based on your watching habits, so the channels you have watched most recently will tend to move further up the favourites list and channels you haven't watched will be removed.

Open Settings -> View Preferences -> Manage favourite channels and then check that the refresh option is turned off.

Re: Sky puck not remembering favourites

smudger2468 — Wed, 28 May 2025 20:18:55 GMT

Thanks. I've turned it off.

Re: Sky puck not remembering favourites

Clematis-Wilt — Fri, 07 Nov 2025 20:24:29 GMT

When I enter Viewing preferences there is no refresh option to toggle .