Signing up as new customer

cracko — Sun, 25 May 2025 09:56:31 GMT

I’m trying to sign up for Sky tv and broadband as a new customer, having just cancelled Virgin.

I can't seem to sign up on the website. I was a Sky customer more than 5 years ago and the system seems to think I’m an existing customer and won't let me complete the sign up.

Struggling to find a phone number or live chat option so completely stumped!

Any advice gratefully received.

Re: Signing up as new customer

GD1 — Sun, 25 May 2025 10:30:23 GMT

@cracko As you left Sky and then returned after being away for more than a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

topic Re: Signing up as new customer in Sky Stream

Signing up as new customer

Re: Signing up as new customer