topic Set up your service provider in Sky Stream

Set up your service provider

Gio8 — Sat, 24 May 2025 17:26:38 GMT

Please can someone tell me what this means? I am setting up my sky steam puck. We dont have Sky SD or Sky Q and I typed my postcode in and we dont live in Oxfordshire. Thanks!

Re: Set up your service provider

GD1 — Sat, 24 May 2025 17:41:21 GMT

@Gio8 Sky stream does not need you to type you're postcode in anywhere when setting it up, are you sure you're not tryiung to setup DTT/Freeview on your TV as this sounds like a message from your TV.

You 1st need to make sure your TV is in the relevant HDMI inout and that your Stream opuck is also plugged into your TV HDMI input.

These are the steps you shpould be going through to set stream up https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-stream

Re: Set up your service provider

Gio8 — Sat, 24 May 2025 17:48:42 GMT

I've done all of that and followed it multiple times but it wont allow us to watch TV. It keeps freezing on the Sky Stream page then when it allows us into the Sky All Channels guide it freezes when we click on a channel. We've had no working TV yet. Even a Sky assistant on the phone spent an hour with me and couldn't figure out why so has had to raise an investigation. Im not pleased im paying for a service I cant use and missing out on sports I want to watch!

Re: Set up your service provider

GD1 — Sat, 24 May 2025 17:50:54 GMT

@Gio8 What are you broadband speeds? As this sounds very much like poor wifi or low speeds.

On the puck open the netflix app, go to Get Help, run the connection test, what speed is being reported?

Re: Set up your service provider

Gio8 — Sat, 24 May 2025 18:07:42 GMT

I can't even get into the Netflix app to check. The puck is just freezing and booting me out. These are my WiFi speeds

Re: Set up your service provider

GD1 — Sat, 24 May 2025 18:10:03 GMT

@Gio8 Are you able to try ethernet cable between the puck & router? If so you will also need to go into the pucks settings menu to disable wifi and restart the puck.

Before doing all they 1st thing to try is unplugging the stream puck for 10 minutes, plug back in and power up.

Re: Set up your service provider

Gio8 — Sat, 24 May 2025 18:52:49 GMT

Unfortunately my router is nowhere near my TV so I cannot use a cable. I've unplugged and started back up several times and that does not work