https://helpforum.sky.com/t5/Sky-Stream/Remote-only-half-works/m-p/4993848#M52180 <P>I've changed the batteries but I can only turn sky on and off or volume up and down. I can't change channels or get the menu or in fact anything else. I have turned it all off at the wall , turned the box off for an hour ! Please help!&nbsp;</P> Sat, 24 May 2025 13:26:35 GMT Jo280 2025-05-24T13:26:35Z https://helpforum.sky.com/t5/Sky-Stream/Remote-only-half-works/m-p/4993848#M52180 <P>I've changed the batteries but I can only turn sky on and off or volume up and down. I can't change channels or get the menu or in fact anything else. I have turned it all off at the wall , turned the box off for an hour ! Please help!&nbsp;</P> Sat, 24 May 2025 13:26:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote-only-half-works/m-p/4993848#M52180 Jo280 2025-05-24T13:26:35Z https://helpforum.sky.com/t5/Sky-Stream/Remote-only-half-works/m-p/4993876#M52181 <P>Try re pairing your remote&nbsp;</P> <P>&nbsp;</P> <OL class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"> <LI>Press and hold <STRONG>7</STRONG> and <STRONG>9</STRONG> together for 3 seconds.</LI> <LI>Press and hold <STRONG>1</STRONG> and <STRONG>3</STRONG> together for 3 seconds.</LI> <LI>Wait until you see the 'Your remote is now connected' message and select <STRONG>Continue</STRONG>.<BR /><BR /></LI> </OL> <P>More info here;</P> <P><A href="https://helpforum.sky.com/t5/forums/replypage/board-id/sky-stream/message-id/52180" target="_blank">https://helpforum.sky.com/t5/forums/replypage/board-id/sky-stream/message-id/52180</A></P> Sat, 24 May 2025 13:53:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote-only-half-works/m-p/4993876#M52181 lettice 2025-05-24T13:53:35Z