topic Re: remote control in Sky Stream

remote control

Heavenly-Mamma — Thu, 22 May 2025 10:18:29 GMT

our switch on date is today and broadband is working lovely, but cannot get remote to do anything not even connect to tv

Re: remote control

martswain — Thu, 22 May 2025 10:32:57 GMT

Take the back off and make sure none of the insulating paper tag that you pulled out has been left stuck under the batteries.

Re: remote control

Heavenly-Mamma — Thu, 22 May 2025 10:39:31 GMT

We have done that and even put new batteries in still nothing

Re: remote control

Fothergill1 — Thu, 22 May 2025 22:52:54 GMT

Hi @Heavenly-Mamma Try pairing the remote again as follows:

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds and follow the on-screen instructions.

Re: remote control

Heavenly-Mamma — Fri, 23 May 2025 12:39:55 GMT

we have tried that several times and no message on screen

Re: remote control

Fothergill1 — Fri, 23 May 2025 13:51:37 GMT

@Heavenly-Mamma would you like me to escalate your post to the community messaging team for an online chat? If so let me know.

Re: remote control

Heavenly-Mamma — Fri, 23 May 2025 13:54:56 GMT

Yes please

Re: remote control

Fothergill1 — Fri, 23 May 2025 15:30:44 GMT

Hi @Heavenly-Mamma. As requested I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.

Note replies from Sky are not instant so you will need to regularly check the chat thread. Also be aware the team work from 8am to 7pm Mon-Sun in the UK and 9am to 4:30pm Mon-Fri in Ireland.

Re: remote control

Addie15 — Fri, 23 May 2025 15:47:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Heavenly-Mamma.