https://helpforum.sky.com/t5/Sky-Stream/Pixelation-and-sky-puck-turns-off/m-p/4991393#M52033 <P>Hi everyone,&nbsp;</P><P>&nbsp;</P><P>My sky puck picture keeps pixelating and then it turns itself off, is there a fix for thebthisnasbits really annoying&nbsp;</P> Wed, 21 May 2025 19:27:58 GMT Russhyldon 2025-05-21T19:27:58Z https://helpforum.sky.com/t5/Sky-Stream/Pixelation-and-sky-puck-turns-off/m-p/4991393#M52033 <P>Hi everyone,&nbsp;</P><P>&nbsp;</P><P>My sky puck picture keeps pixelating and then it turns itself off, is there a fix for thebthisnasbits really annoying&nbsp;</P> Wed, 21 May 2025 19:27:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Pixelation-and-sky-puck-turns-off/m-p/4991393#M52033 Russhyldon 2025-05-21T19:27:58Z https://helpforum.sky.com/t5/Sky-Stream/Pixelation-and-sky-puck-turns-off/m-p/4991509#M52036 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4328669">@Russhyldon</a>&nbsp;</P><P>&nbsp;</P><P>There is a known issue which will be resolved by a software fix (see: <A href="https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-etc-works/td-p/4958081" target="_blank">https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-etc-works/td-p/4958081</A>). However it is worth checking that it's not connectivity related as these can also be symptoms of poor quality connectivity.&nbsp;</P><P>&nbsp;</P><P>Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix &gt; left hand menu &gt; get help &gt; connection check.</P><P>&nbsp;</P><P>It would be worth running this a few times throughout the day and take an average.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 21 May 2025 21:10:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Pixelation-and-sky-puck-turns-off/m-p/4991509#M52036 mikealanr 2025-05-21T21:10:17Z