topic Sky store in Sky Stream

Error message when renting a film

EllisGardiner — Mon, 19 May 2025 15:23:02 GMT

I'm hoping someone can help me, I've just rented the new Minecraft movie however when I try to watch it it comes up with an error message, I've restarted everything and waited 30 seconds but still no luck

A Minecraft movie

Jennifer1991 — Mon, 19 May 2025 15:24:11 GMT

I bought "A Minecraft Movie" on sky store and when I click on it to watch it says:

"your selection is unavailable at the moment. Please try again. Code(0805)"

The money has come out of my bank account

Re: A Minecraft movie

Anonymous — Mon, 19 May 2025 15:28:05 GMT

@Jennifer1991 You will need to ring Sky. We are just customers like you on here.

Re: A Minecraft movie

Laurenhollins — Mon, 19 May 2025 15:29:42 GMT

Hello , I am having the same issue.

I was able to watch it earlier but can't put it on now. I'm getting the same message.

Re: Error message when renting a film

mikealanr — Mon, 19 May 2025 15:38:22 GMT

Hi @EllisGardiner

There have been a few other reports of this on the community.. you will need to speak to Sky store as we are fellow subscribers.

See: https://www.sky.com/help/articles/sky-store-help & https://www.skystore.com/n/hcus/help/contact-us

MikeAlanR

Re: Error message when renting a film

Clairefearn78 — Mon, 19 May 2025 15:45:30 GMT

Weve got same problem any luck?

Re: Error message when renting a film

GD1 — Mon, 19 May 2025 15:49:13 GMT

@Clairefearn78 Please see the post marked as Answer.

Re: Error message when renting a film

Lake25 — Mon, 19 May 2025 16:36:31 GMT

I'm having the same issue there seems to be zero help from sky store

Re: Error message when renting a film

Ameliax — Mon, 19 May 2025 16:42:25 GMT

I'm having the same problem and sky store is no help, just keep going round in circles with no answer

Sky store

FOSTST121 — Mon, 19 May 2025 18:14:44 GMT

I can't watch a film bought from sky store, however money has been taken

Re: Error message when renting a film

skyfan — Tue, 20 May 2025 20:01:17 GMT

you will need to contact Sky themselves as we are just subscribers