topic Re: HAYU Application continues to not work in Sky Stream

HAYU Application continues to not work

paul1harrison — Sat, 21 Dec 2024 21:07:53 GMT

I have the HAYU application but it will either not stream any content or it will intermittently work... any recommendation to solve this issue?

Re: HAYU Application continues to not work

jayandben — Sun, 22 Dec 2024 12:52:12 GMT

Also have this issue. Just a black screen when selecting the app.

Re: HAYU Application continues to not work

Exiled-in-HH — Sun, 22 Dec 2024 13:31:07 GMT

Can you access hayu on other devices?

Re: HAYU Application continues to not work

jayandben — Sun, 22 Dec 2024 17:16:42 GMT

I have to resort to using the app through my smart TV which does still work as normal. Seems to be an issue with the Sky Stream app specifically. Have also tried resetting pucks and refreshing apps to no avail. Other apps working as expected.

Re: HAYU Application continues to not work

paul1harrison — Sun, 22 Dec 2024 17:33:52 GMT

I have not checked to see if it works on any different device, I will give it a go to see though.

Re: HAYU Application continues to not work

GavGav1978 — Tue, 24 Dec 2024 00:40:52 GMT

I also have the same issue. Sky say there is nothing wrong and no one else has complained! I find that hard to believe! Restarting the sky steam box used to work for rne but don't so many times its not having the same affect

Re: HAYU Application continues to not work

morenobutterfly — Thu, 26 Dec 2024 14:52:32 GMT

I have the same problem through Sky Q app flicking dark screen turns it self off. No issues on phone or throght the app on other TVs

Re: HAYU Application continues to not work

B.S — Sat, 28 Dec 2024 00:19:59 GMT

Yes I'm still experiencing this issue also, screen keeps flickering while in the app.

Re: HAYU Application continues to not work

Mr+Flibbles+86 — Sat, 28 Dec 2024 10:34:46 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: HAYU Application continues to not work

Anonymous — Sat, 28 Dec 2024 22:42:03 GMT

Same thing happening to us. Select HayU app and black screen. Nothing happens. Have reset and turned on/off - all the usual requests.

What's going on? Paying for extra services cannot access.

Re: HAYU Application continues to not work

marky2205 — Sun, 29 Dec 2024 19:01:22 GMT

Iam having same issue on stream, just a blank screen, reset box and refreshed apps nothing works, been like this for a week, still took payment quick enough though

Re: HAYU Application continues to not work

KevNewMedia — Mon, 30 Dec 2024 11:55:40 GMT

Hi Everyone

Thank you so much for making us aware of this problem.

We apologise for the problem and have escalated the issue to our support teams, who are working to resolve it. As soon as I have more information, I'll let you all know.

I'm going to mark this post as the answer, so everyone see's the most up-to-date information.

Re: HAYU Application continues to not work

Linny007 — Mon, 30 Dec 2024 12:52:17 GMT

Hi, I'm the same. If I turn puck on and off agin, scroll to apps and inputs, it then loads. Bit of a hassle and time consuming so appreciate any help!

Re: HAYU Application continues to not work

Lavender06 — Mon, 30 Dec 2024 14:26:21 GMT

The same is happening for me - I click the Hayu app and it's just a black screen. It has been like this for 2 weeks now. It's a bit ridiculous paying for a service that cannot be delivered. Hopefully this will be rectified ASAP otherwise I'll just have to cancel.

Re: HAYU Application continues to not work

KHC1 — Tue, 31 Dec 2024 19:37:41 GMT

Any update? My hate hasn't worked in 2 weeks.

Re: HAYU Application continues to not work

KHC1 — Tue, 31 Dec 2024 19:38:20 GMT

Any update? My hayu hasn't worked in 2 weeks!

Re: HAYU Application continues to not work

Lionel3 — Tue, 31 Dec 2024 22:42:51 GMT

I'm having this issue too, screen goes blank then app stops working

Re: HAYU Application continues to not work

Lmcg9 — Wed, 01 Jan 2025 12:15:15 GMT

I'm also having the same issue. Last night it wouldn't load certain episodes and today it won't even load the app. Just getting a black screen coming up.

Re: HAYU Application continues to not work

gembers — Wed, 01 Jan 2025 18:28:18 GMT

My Hayu is also not working in Sky. Please can you advise?

Re: HAYU Application continues to not work

PatriciaNC — Fri, 03 Jan 2025 14:39:11 GMT

Hi Is there an update with this? My app was jumping/flashing for about 3 weeks. Now Below Deck won't load (I am ragin lol) as I hear it was a great episode. I have made sure I have the latest version so it's not that.

Thanks