https://helpforum.sky.com/t5/Sky-Stream/Set-up/m-p/4987874#M51824 <P>Try unplugging it&nbsp; from the mains for about 10 mins and plug&nbsp; it back in see if it updates. If you get the same message call sky , how is your&nbsp; puck connected to the Internet&nbsp; ?</P> Sun, 18 May 2025 08:34:56 GMT peter-marlow+1966 2025-05-18T08:34:56Z https://helpforum.sky.com/t5/Sky-Stream/Set-up/m-p/4987853#M51823 <P>I've had my puk delivered plugged in ect I'm just getting messages on screen software updating then after 20 minutes I get a message saying error&nbsp;</P> Sun, 18 May 2025 08:12:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Set-up/m-p/4987853#M51823 Gman412569 2025-05-18T08:12:43Z https://helpforum.sky.com/t5/Sky-Stream/Set-up/m-p/4987874#M51824 <P>Try unplugging it&nbsp; from the mains for about 10 mins and plug&nbsp; it back in see if it updates. If you get the same message call sky , how is your&nbsp; puck connected to the Internet&nbsp; ?</P> Sun, 18 May 2025 08:34:56 GMT https://helpforum.sky.com/t5/Sky-Stream/Set-up/m-p/4987874#M51824 peter-marlow+1966 2025-05-18T08:34:56Z https://helpforum.sky.com/t5/Sky-Stream/Set-up/m-p/4987880#M51826 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4395048">@Gman412569</a>&nbsp;</P><P>&nbsp;</P><P>Try the steps outlined in this help article: <A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-updating-software</A></P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 18 May 2025 08:44:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Set-up/m-p/4987880#M51826 mikealanr 2025-05-18T08:44:04Z