topic Re: Virgin media are going to charge a disconnection fee does Sky help with this? in Sky Stream

Virgin media are going to charge a disconnection fee does Sky help with this?

Gavs182 — Sat, 17 May 2025 20:05:47 GMT

Have just started a switch from Virgin Media to Sky and they are going to charge a disconnection fee. Does sky help with this?

Re: Virgin media are going to charge a disconnection fee does Sky help with this?

Dazzasky — Sat, 17 May 2025 20:08:48 GMT

@Gavs182 wrote:
Have just started a switch from Virgin Media to Sky and they are going to charge a disconnection fee. Does sky help with this?

Not unless there was a deal that was shown when you signed up for Sky @Gavs182

Re: Virgin media are going to charge a disconnection fee does Sky help with this?

Gavs182 — Sat, 17 May 2025 20:11:02 GMT

I think it said upto £200

Re: Virgin media are going to charge a disconnection fee does Sky help with this?

Dazzasky — Sat, 17 May 2025 20:18:35 GMT

@Gavs182 wrote:
I think it said upto £200

If that's the deal that you signed up to and you followed the process correctly then that is what should happen @Gavs182 This explains it all.
https://www.sky.com/help/articles/switching-credit-offer

Re: Virgin media are going to charge a disconnection fee does Sky help with this?

Gavs182 — Sat, 17 May 2025 20:19:28 GMT

Thank you for your help 👍

Re: Virgin media are going to charge a disconnection fee does Sky help with this?

Anonymous — Sat, 17 May 2025 20:25:14 GMT

@Dazzaskycustomers are entitled to sky covering early termination fees, it's an open offer and not subject to any individual agreement.
Sky will pay up to £100 for switching Broadband termination fees and up to £100 for tv early termination fees, so up to max of £200 for both services.
worth noting that the payment will be paid in way of a credit on your sky bill and not cash.

Re: Virgin media are going to charge a disconnection fee does Sky help with this?

Dazzasky — Sat, 17 May 2025 20:28:21 GMT

@Anonymous wrote:
@Dazzaskycustomers are entitled to sky covering early termination fees, it's an open offer and not subject to any individual agreement.
Sky will pay up to £100 for switching Broadband termination fees and up to £100 for tv early termination fees, so up to max of £200 for both services.
worth noting that the payment will be paid in way of a credit on your sky bill and not cash.

That's correct @Anonymous as explained in the link I posted.

Re: Virgin media are going to charge a disconnection fee does Sky help with this?

Gavs182 — Sat, 17 May 2025 20:29:30 GMT

Thank you Jason 👍