topic Re: Sky Stream Puck WiFi Connection in Sky Stream

Sky Stream Puck WiFi Connection

itisOllie — Thu, 15 May 2025 23:31:48 GMT

The sky stream puck I have is infuriating.

Every time I turned it off it would lose WiFi connection (connection in the house to other devices is fine). So I factory reset and put an Ethernet cable to it. Same issue. It says no WiFi even though I've selected Ethernet.

It will work for a while at times then freeze and require a full unplug and plug back in.

Any ideas on how to fix?

Re: Sky Stream Puck WiFi Connection

MarkGoldsmith — Fri, 16 May 2025 06:28:47 GMT

@itisOllie wrote:
The sky stream puck I have is infuriating.

Every time I turned it off it would lose WiFi connection (connection in the house to other devices is fine). So I factory reset and put an Ethernet cable to it. Same issue. It says no WiFi even though I've selected Ethernet.

It will work for a while at times then freeze and require a full unplug and plug back in.

Any ideas on how to fix?

Have you also turned off the WiFi in the puck's settings?

Even if an Ethernet cable conveyed and the network connection is showing it's connected as Ethernet if the actual WiFi option isn't disable it will typically continue to try and switch over to WiFi rather than use the Ethernet cable.

Once the WiFi option is disabled it's best to restart the puck to ensure the settings change has taken affect.

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Re: Sky Stream Puck WiFi Connection

Chrisee — Fri, 16 May 2025 06:29:41 GMT

@itisOllie if you are using an ethernet cable turn off the WiFi networking in the network settings. Also changectge Start Up and Stanby setting to allow the puck to remain networked in standby and turn off the eco networking setting as both of these help with stability.

Re: Sky Stream Puck WiFi Connection

itisOllie — Fri, 16 May 2025 07:00:03 GMT

Hi, thankyou both very much for your replies, really appreciate your time.

I have indeed done the above. And it is still giving the same problems.

Does it sound like a tech fault with the puck? My sky glass downstairs is working perfectly on WiFi.

Re: Sky Stream Puck WiFi Connection

Dazzasky — Fri, 16 May 2025 07:13:35 GMT

@itisOllie wrote:
Hi, thankyou both very much for your replies, really appreciate your time.

I have indeed done the above. And it is still giving the same problems.

Does it sound like a tech fault with the puck? My sky glass downstairs is working perfectly on WiFi.

I have escalated your post to Sky, keep an eye out for a message from them @itisOllie

Re: Sky Stream Puck WiFi Connection

Tom-W19 — Fri, 16 May 2025 07:27:59 GMT

Thanks for escalating. We've sent an invite to @itisOllie.

Re: Sky Stream Puck WiFi Connection

Room101shaggy — Fri, 16 May 2025 10:36:24 GMT

I've had my Sky Stream about a week. It will also disconnect from my broadband, connected via Ethernet cable (wifi switched off selected) Is it a faulty puck?

Re: Sky Stream Puck WiFi Connection

Dazzasky — Fri, 16 May 2025 10:40:20 GMT

@Room101shaggy wrote:
I've had my Sky Stream about a week. It will also disconnect from my broadband, connected via Ethernet cable (wifi switched off selected) Is it a faulty puck?

I have escalated your post to Sky, keep an eye out for a message from them @Room101shaggy

Re: Sky Stream Puck WiFi Connection

Room101shaggy — Fri, 16 May 2025 10:42:15 GMT

Thank you @Dazzasky

Re: Sky Stream Puck WiFi Connection

Dazzasky — Fri, 16 May 2025 10:43:11 GMT

@Room101shaggy wrote:
Thank you @Dazzasky

You're welcome @Room101shaggy

Re: Sky Stream Puck WiFi Connection

Tom-W19 — Fri, 16 May 2025 11:51:29 GMT

Thanks for escalating. We've sent an invite to @Room101shaggy.

Re: Sky Stream Puck WiFi Connection

Dejavue222 — Mon, 10 Nov 2025 18:54:35 GMT

I am having a similar problem. I have tried the previous fixes but to no avail. The puck randomly disconnects me and I have to do a full reboot to get it working again.

Is there a fix for this?

Ps everything was working fine till I re contracted a few days ago.