topic Re: Bad s in Sky Stream

Bad s

LENNON12-34 — Thu, 15 May 2025 21:31:34 GMT

I want to make a complain about my sky streeming service over the last 6 months this has got worse i get very bad pixilated pictures and very bad buffering on nearly all channels. when football is on the buffering is twice has bad and runs behide real time. I pay alot for the service and im not getting a service because its that bad i cannot watch it. Please can this be looked in too. If this is not resolved i will have to look at useing an alterative surplyer.

Than you

Re: Bad s

GD1 — Thu, 15 May 2025 21:51:02 GMT

@LENNON12-34 Nothing can or will happen o the back of a community post, no one will be able to look into anything here as we are all customers, You also need to use the correct routes to raise a complaint as per the link at the biottom of this community. https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: Bad s

MarkGoldsmith — Thu, 15 May 2025 22:01:32 GMT

@LENNON12-34 wrote:
I want to make a complain about my sky streeming service over the last 6 months this has got worse i get very bad pixilated pictures and very bad buffering on nearly all channels. when football is on the buffering is twice has bad and runs behide real time. I pay alot for the service and im not getting a service because its that bad i cannot watch it. Please can this be looked in too. If this is not resolved i will have to look at useing an alterative surplyer.
Than you

That is typically the sign of a poor internet connection to the sky stream puck.

How is the puck connected to the internet via WiFi or Ethernet?

What download speed do you get to your router?

What is the download speed to the stream puck? (This can be checked by opening Netflix on the puck going to Get Help then Check My Network and running the diagnostic)