https://helpforum.sky.com/t5/Sky-Stream/New-remote-broken/m-p/4983639#M51717 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4390340">@Nicky671</a>&nbsp;</P><P>&nbsp;</P><P>It may be a bit of the paper has stuck inside the remote. Have you taken the back cover off and taken the batteries out to check?</P><P>&nbsp;</P><P>Work through the steps in this help article: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>If still not working you will need to speak to Sky for a replacement (we are fellow subscribers here on the community). Or try this online form: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A></P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 15 May 2025 14:58:07 GMT mikealanr 2025-05-15T14:58:07Z https://helpforum.sky.com/t5/Sky-Stream/New-remote-broken/m-p/4983609#M51715 <P>New remote won't work when releasing paper from remote. I can't set up Sky stream&nbsp;</P> Thu, 15 May 2025 14:16:29 GMT https://helpforum.sky.com/t5/Sky-Stream/New-remote-broken/m-p/4983609#M51715 Nicky671 2025-05-15T14:16:29Z https://helpforum.sky.com/t5/Sky-Stream/New-remote-broken/m-p/4983639#M51717 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4390340">@Nicky671</a>&nbsp;</P><P>&nbsp;</P><P>It may be a bit of the paper has stuck inside the remote. Have you taken the back cover off and taken the batteries out to check?</P><P>&nbsp;</P><P>Work through the steps in this help article: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>If still not working you will need to speak to Sky for a replacement (we are fellow subscribers here on the community). Or try this online form: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A></P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 15 May 2025 14:58:07 GMT https://helpforum.sky.com/t5/Sky-Stream/New-remote-broken/m-p/4983639#M51717 mikealanr 2025-05-15T14:58:07Z