topic Puck connecting to router in Sky Stream

Puck connecting to router

CE12 — Tue, 13 May 2025 20:06:47 GMT

Sky puck no WiFi connection.

Re: Puck connecting to router

MarkGoldsmith — Tue, 13 May 2025 20:28:23 GMT

Have you tried rebooting your puck and your router?

Re: Puck connecting to router

CE12 — Tue, 13 May 2025 22:23:20 GMT

Yes done both and still receiving the same message.

Tried to use sky robot useless as it didn't understand the problem, also tried the Q&As on sky app again useless as it didn't have a question for no WiFi connection.

It's been like it now for 3 days. We upgraded to the max hub and the signal is appalling, get less signal than on the old router.

Thanks for trying to help though.

Re: Puck connecting to router

mikealanr — Tue, 13 May 2025 22:35:51 GMT

Hi @CE12

Have you reset the network connection on your Puck in settings and joined the new WiFi network?

Sky's advice for No WiFi is here: https://www.sky.com/help/articles/sky-glass-no-wifi-connection-os

If that doesn't work let us know and we can escalate your post to sky.

MikeAlanR