https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4981415#M51590 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388651">@leeanne1992x</a>&nbsp;wrote:<BR /><P>Does anyone else have an issue where your sky puk just freezes mid way threw a program? Tv remote wont work and you need to unplug for it to work ? This has been an issue since i first got it 2 weeks ago&nbsp;</P><HR /></BLOCKQUOTE><P>Sky Stream pucks require both a <STRONG><EM>fast</EM></STRONG>, and more importantly, <STRONG><EM>stable</EM></STRONG> broadband connection in order to function.&nbsp;</P><P>Due to the service being self-installed, it relies on the customer providing such a connection. If your broadband is with Sky then you can of course work with them to troubleshoot any connection issues you're having. If your broadband comes from another provider then it's up to you to communicate with them and Sky in order to get your service functioning.&nbsp;</P><P>To help you out initially, it's helpful knowing who your ISP is, what your connection speed is, and how your puck is connected to the network, WiFi or ethernet.&nbsp;</P><P>You'll get the best chance of a more stable service if you can connect the puck to your router via ethernet cable and turn wi-fi off in the network settings.&nbsp;&nbsp;</P> Mon, 12 May 2025 17:01:48 GMT BenJoBanjo 2025-05-12T17:01:48Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4981334#M51585 <P>Does anyone else have an issue where your sky puk just freezes mid way threw a program? Tv remote wont work and you need to unplug for it to work ? This has been an issue since i first got it 2 weeks ago&nbsp;</P> Mon, 12 May 2025 15:15:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4981334#M51585 leeanne1992x 2025-05-12T15:15:57Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4981415#M51590 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388651">@leeanne1992x</a>&nbsp;wrote:<BR /><P>Does anyone else have an issue where your sky puk just freezes mid way threw a program? Tv remote wont work and you need to unplug for it to work ? This has been an issue since i first got it 2 weeks ago&nbsp;</P><HR /></BLOCKQUOTE><P>Sky Stream pucks require both a <STRONG><EM>fast</EM></STRONG>, and more importantly, <STRONG><EM>stable</EM></STRONG> broadband connection in order to function.&nbsp;</P><P>Due to the service being self-installed, it relies on the customer providing such a connection. If your broadband is with Sky then you can of course work with them to troubleshoot any connection issues you're having. If your broadband comes from another provider then it's up to you to communicate with them and Sky in order to get your service functioning.&nbsp;</P><P>To help you out initially, it's helpful knowing who your ISP is, what your connection speed is, and how your puck is connected to the network, WiFi or ethernet.&nbsp;</P><P>You'll get the best chance of a more stable service if you can connect the puck to your router via ethernet cable and turn wi-fi off in the network settings.&nbsp;&nbsp;</P> Mon, 12 May 2025 17:01:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/4981415#M51590 BenJoBanjo 2025-05-12T17:01:48Z