topic Sky Stream issues in Sky Stream

Sky Stream issues

Amanda169 — Mon, 12 May 2025 13:02:42 GMT

My Sky Stream in the bedroom only works if we also have the main one on in the lounge too. Also the picture on the main TV with Sky Stream is pixelating. We have superfast Internet also with Sky.

Re: Sky Stream issues

Stephen+Mourton — Tue, 13 May 2025 06:42:25 GMT

That is curious. Maybe a silly question but do you have two pucks one for downstairs and one upstairs?

Also for the pixelation while the speed of the broadband is important do you connect via an Ethernet cable? If not does your router have a clear unobstructed sight of the puck, and is your puck away from other objects in particular a soundbar or dvd?

Re: Sky Stream issues

lettice — Tue, 13 May 2025 07:13:58 GMT

The pucks do not communicate with each other within the household.

They will both separately connect to your broadband router through wifi or ethernet to the Sky Stream/Glass servers.

As for your pixelation.

Having a good local network broadband reach is key to Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

Also, it may be suffering from interference,, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.
You should be using the Sky supplied hdmi cable or a high speed equivalent one.

Plus, change both your pucks to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

More information like the above on the Sky FAQ help pages link here; https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/connect-puck-sky-stream-check

Re: Sky Stream issues

peter-marlow+1966 — Tue, 13 May 2025 20:43:06 GMT

Do you have the lounge puck named so in its setup, and the bedroom 1 as main bedroom in it's setup ?

I have 2 55inch sky glass tvs and a puck, main 1 in the lounge named as that the second tv is named main bedroom and the puck is spare bedroom both tvs are connected by ethernet cables and the puck connected by wifi never had to have them both on at the same time in two different rooms to watch them like you say you have to I would check the settings on them both, to make sure they are not the same