https://helpforum.sky.com/t5/Sky-Stream/Problem-with-puk/m-p/4979618#M51415 <P>Try resetting the puck within the settings.&nbsp;</P> Fri, 09 May 2025 20:23:28 GMT Anonymous 2025-05-09T20:23:28Z https://helpforum.sky.com/t5/Sky-Stream/Problem-with-puk/m-p/4979611#M51414 <P>Hi all</P><P>i had my glass TV and puk installed yesterday and when I go onto any Chanel's apart from normal TV the puk just freezes or turns of, yes I've done what it says on the app, this is a joke not even a day and it's playing up,&nbsp;</P> Fri, 09 May 2025 20:01:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Problem-with-puk/m-p/4979611#M51414 Botty1970 2025-05-09T20:01:30Z https://helpforum.sky.com/t5/Sky-Stream/Problem-with-puk/m-p/4979618#M51415 <P>Try resetting the puck within the settings.&nbsp;</P> Fri, 09 May 2025 20:23:28 GMT https://helpforum.sky.com/t5/Sky-Stream/Problem-with-puk/m-p/4979618#M51415 Anonymous 2025-05-09T20:23:28Z https://helpforum.sky.com/t5/Sky-Stream/Problem-with-puk/m-p/4979646#M51417 <P>What&nbsp; is your&nbsp; broadband&nbsp; speed&nbsp; you need a minimum&nbsp; of 25mps&nbsp; for hd channels&nbsp; and 35mps&nbsp; for&nbsp; uhd&nbsp; channels, I&nbsp; have 2 55inch&nbsp; tvs&nbsp; gen 1 and&nbsp; gen 2 a puck and l g smart tv&nbsp; sky live camera, personal computer, laptop, tablet, 3 mobile phones&nbsp; 3 alexers, I&nbsp; have gigafast&nbsp; broadband&nbsp; 900mps&nbsp; and I&nbsp; never have&nbsp; had no problems, you can check your&nbsp; speed to the puck by going&nbsp; on Netflix&nbsp; app&nbsp; go to&nbsp; help and click on that and go to check my network and run&nbsp; it, it will tell you what&nbsp; speed&nbsp; you&nbsp; are&nbsp; getting to&nbsp; the puck</P> Fri, 09 May 2025 21:28:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Problem-with-puk/m-p/4979646#M51417 peter-marlow+1966 2025-05-09T21:28:03Z