topic Re: Blocky picture on certain channels in Sky Stream

Blocky picture on certain channels

RC2023 — Fri, 09 May 2025 12:07:31 GMT

Hi,

im having issues of blocky pixelated picture but only on certain channels. This morning whilst flicking through the channels. I noticed France 24 was unwatchable. All other channels were fine.

this afternoon it's now sky news.. I've reset the puck & there's no difference. I have sky broadband with current speeds of 224 mb

Re: Blocky picture on certain channels

adnab04 — Fri, 09 May 2025 12:14:24 GMT

I'm getting this exact issue as well on sky news and sky sports news.

Re: Blocky picture on certain channels

Dazzasky — Fri, 09 May 2025 12:20:18 GMT

@adnab04 wrote:
I'm getting this exact issue as well on sky news and sky sports news.

Same for me on Sky News. Have restarted puck but still the same.

Re: Blocky picture on certain channels

Dazzasky — Fri, 09 May 2025 12:40:57 GMT

@RC2023 @adnab04

Sky have advised it is a known issue and the teams are working on it.

Re: Blocky picture on certain channels

Alanwad — Fri, 09 May 2025 13:20:06 GMT

Mines same on sky news come on sky get it sorted

Re: Blocky picture on certain channels

Alanwad — Fri, 09 May 2025 13:21:32 GMT

Unwatchable at times

Re: Blocky picture on certain channels

RC2023 — Fri, 09 May 2025 13:22:49 GMT

Sky are sending an engineer out on Tuesday. She did mention that a fix was implemented today for sky sports news.

The advisor ran multiple checks that shows speeds were good and a good connection 93% of the time..

anyway it's a wait and see game.

Sky News channel 501

Jhall16 — Fri, 09 May 2025 13:24:21 GMT

Using Skystream. Sky news channel 501 is distorted and pixilated. No other channel affected

Re: Blocky picture on certain channels

Alanwad — Fri, 09 May 2025 13:24:52 GMT

Amazing it's working now I sent a message on see lol

Re: Blocky picture on certain channels

RC2023 — Fri, 09 May 2025 13:30:03 GMT

Mine too

Re: Sky News channel 501

Annie+UK — Fri, 09 May 2025 13:31:38 GMT

It's a known issue that Sky are working on 🙂

Re: Sky News channel 501

BenJoBanjo — Fri, 09 May 2025 13:36:11 GMT

It's fine on NOW TV. I've had it on for the past couple of hours. No issues at all.

Re: Blocky picture on certain channels

Chloe-W22 — Mon, 12 May 2025 10:51:51 GMT

Hello all,

Just rounding off this conversation from Friday - thank you for letting us know about this issue, support teams were aware and worked to resolve this on air. We're sorry for any inconvenience this may have caused.

I'll be closing this thread down.

Re: Blocky picture on certain channels

RC2023 — Mon, 12 May 2025 10:55:25 GMT

Clearly not all advisors were aware otherwise. The woman I spoke to didn't know anything about it & I'm sure she wouldn't have booked an engineer if she knew about the issue