topic Re: Check subscription message in Sky Stream

Check subscription message

Shanesmith — Wed, 07 May 2025 18:59:39 GMT

For some reason my sky stream has recently popped up asking me to check or upgrade my subscription when trying to watch sky cinema. The issue lies in the fact that I already have a sky cinema subscription. What can I do to resolve this?

Re: Check subscription message

Dazzasky — Wed, 07 May 2025 19:46:57 GMT

@Shanesmith wrote:
For some reason my sky stream has recently popped up asking me to check or upgrade my subscription when trying to watch sky cinema. The issue lies in the fact that I already have a sky cinema subscription. What can I do to resolve this?

Do you have the UHD subscription and if not are you trying to view an UHD movie @Shanesmith

Re: Check subscription message

Shanesmith — Wed, 07 May 2025 20:18:48 GMT

No & no

Re: Check subscription message

lettice — Thu, 08 May 2025 00:57:51 GMT

Would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Check subscription message

Shanesmith — Thu, 08 May 2025 08:08:28 GMT

I have also tried this on several occasions.

Re: Check subscription message

Dazzasky — Thu, 08 May 2025 08:11:43 GMT

@Shanesmith wrote:
I have also tried this on several occasions.

I have escalated your post to Sky @Shanesmith keep an eye out for a message from Sky.

Re: Check subscription message

Greenfingers001 — Thu, 08 May 2025 09:26:03 GMT

Thanks for escalating this. We’ve sent @Shanesmith an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.