topic Re: Sky technical fault with IPlayer in Sky Stream

Sky technical fault with IPlayer

Keith482 — Wed, 07 May 2025 21:37:53 GMT

IPlayer frequently displays "There is a technical Fault" particularly when attempting to watch the news from the start. Why??

Re: Sky technical fault with IPlayer

caesarome — Wed, 07 May 2025 21:42:48 GMT

@Keith482

On what device is this happening on, is it Sky Q, Glass or Stream ?

Re: Sky technical fault with IPlayer

Keith482 — Wed, 07 May 2025 21:45:12 GMT

Sky stream via puck

Re: Sky technical fault with IPlayer

caesarome — Wed, 07 May 2025 21:52:38 GMT

Thanks @Keith482 , the reason I asked is because you had posted this in the Sky Go forum so I have now moved this to the Sky Stream one for you.

Re: Sky technical fault with IPlayer

lettice — Thu, 08 May 2025 00:54:59 GMT

Is this message appearing after BBC iPlayer has loaded and does it show a four number error code?

Would suggest first trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

If that does not resolve it, refresh your apps;

Press Home on your Sky remote, then select Settings
Press System management then Resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The apps refresh can sometimes take up to 24 hours to complete.

Re: Sky technical fault with IPlayer

Keith482 — Thu, 08 May 2025 08:04:24 GMT

Hi, the fault happens after selected live program has entered IPlayer to start from beginning. Occasionally refuses to play program from start, particularly if close to end of live program. Last night whilst watching episode on 5, program kept freezing repeatedly. Forced to switch off and unplug Puck for several mins then restart everything. No code with Sky technical message other than please try later. This happens frequently. Broadband speed test using mobile near TV suggests varying speeds between 45 and 55. Trying your suggestion, nothing to indicate reboot happening?

Re: Sky technical fault with IPlayer

Dazzasky — Thu, 08 May 2025 08:10:07 GMT

@Keith482 wrote:
Hi, the fault happens after selected live program has entered IPlayer to start from beginning. Occasionally refuses to play program from start, particularly if close to end of live program. Last night whilst watching episode on 5, program kept freezing repeatedly. Forced to switch off and unplug Puck for several mins then restart everything. No code with Sky technical message other than please try later. This happens frequently. Broadband speed test using mobile near TV suggests varying speeds between 45 and 55. Trying your suggestion, nothing to indicate reboot happening?

Run a speed test in the Netflix settings to see what speed you are getting to the puck @Keith482

Re: Sky technical fault with IPlayer

Keith482 — Thu, 08 May 2025 13:22:28 GMT

Netflix speed check came out at 50.86

Re: Sky technical fault with IPlayer

Dazzasky — Thu, 08 May 2025 13:58:35 GMT

@Keith482 wrote:
Netflix speed check came out at 50.86

I have escalated your post to Sky, keep an out for a message from Sky @Keith482