topic Re: Sky pucks keep dropping out in Sky Stream

Sky pucks keep dropping out

Spey1 — Wed, 07 May 2025 10:47:34 GMT

Random drop out on all 3 pucks and printer problem showing up as not connected to modem

Re: Sky pucks keep dropping out

GD1 — Wed, 07 May 2025 10:55:12 GMT

@Spey1 Are these connected by wifi? Have you checked the speeds being received at each puck? Open the netflix app, go to get help, run connection test.

Please also try the steps here https://www.sky.com/help/articles/broadband-diagnostic-start-t2

Re: Sky pucks keep dropping out

Dazzasky — Wed, 07 May 2025 11:00:20 GMT

@Spey1 wrote:
Random drop out on all 3 pucks and printer problem showing up as not connected to modem

Reboot your router to see if it resolves it @Spey1

Re: Sky pucks keep dropping out

AndrewC2 — Sat, 20 Sep 2025 18:50:51 GMT

This isn't a helpful reply for which I apologise. I am getting the same problem - constant drop out despite new pucks - especially happens when trying to watch "catch up" eg F1 on demand. We only moved to Sky as Now was live or 24 hours later. It's very frustrating. Hence Im adding my comments as it shows it's not just a single household that has the same issue.
I'm tempted to cancel and go back to Now. I've reset pucks and router - v few devices on the network and puck is v close to TV. Any help gratefully received.