topic Re: 5 App. in Sky Stream

5 App.

Sqwowsers31 — Sat, 03 May 2025 14:39:46 GMT

Have the sky streaming Puck, everything is fabulous except for the 5 app, no loading, just buffering continuously. I've seen others have complained and I've tried all suggestions to no avail, I'm registered for the app just will not load. But I can load on my phone!

Can someone suggest something else other than refreshing, unplugging and restarting. TIA.

Marie

Re: 5 App.

Dazzasky — Sat, 03 May 2025 15:15:44 GMT

@Sqwowsers31 wrote:
Have the sky streaming Puck, everything is fabulous except for the 5 app, no loading, just buffering continuously. I've seen others have complained and I've tried all suggestions to no avail, I'm registered for the app just will not load. But I can load on my phone!
Can someone suggest something else other than refreshing, unplugging and restarting. TIA.
Marie

Try refreshing the apps from the settings or power down the stream and switch it back on again to see if it resolves the issue @Sqwowsers31

Re: 5 App.

ClaireS89 — Tue, 06 May 2025 18:52:49 GMT

Same issue here. Restarting and refreshing doesn't absolutely nothing. Still buffering. Have to switch to the 5 app on the Samsung tv instead...which has Ads!

Re: 5 App.

lettice — Wed, 07 May 2025 05:25:33 GMT

@ClaireS89

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: 5 App.

Tom-W19 — Wed, 07 May 2025 07:22:45 GMT

Thanks for escalating. We've sent an invite to ClaireS89.

Re: 5 App.

Anonymous — Thu, 08 May 2025 20:13:41 GMT

Personally I wish viacom had merged the 5 app into pluto which was their original plan