https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4975610#M51174 <P>This has happened to me and can't reconnect remote this way</P> Sun, 04 May 2025 22:38:21 GMT Luke120 2025-05-04T22:38:21Z https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4934340#M47573 <P>I wanted to factory reset my Sky Stream so I could set up my soundbar properly (other options did not work). The first step was to unpair my remote, so I pressed 1 and 3 and the remote unpaired. The next step was to click 'continue' but I couldn't hit continue, as I had unpaired the remote. With no other options, I turned the puck off and on again. Now, the remote will not work. The batteries are fine, pressing 1 and 3, or 9 and 7 does nothing. Not sure what else I can do.&nbsp;</P> Tue, 11 Mar 2025 11:22:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4934340#M47573 Eoghan96 2025-03-11T11:22:44Z https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4934468#M47583 <P>Try doing the following and holding for at least 3 seconds.</P> <P>&nbsp;</P> <OL class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"> <LI>Press and hold <STRONG>7</STRONG> and <STRONG>9</STRONG> together for 3 seconds.</LI> <LI>Press and hold <STRONG>1</STRONG> and <STRONG>3</STRONG> together for 3 seconds.</LI> <LI>Wait until you see the 'Your remote is now connected' message and select <STRONG>Continue</STRONG>.</LI> </OL> Tue, 11 Mar 2025 14:03:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4934468#M47583 lettice 2025-03-11T14:03:54Z https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4975610#M51174 <P>This has happened to me and can't reconnect remote this way</P> Sun, 04 May 2025 22:38:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4975610#M51174 Luke120 2025-05-04T22:38:21Z https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4975754#M51181 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384625">@Luke120</a>&nbsp;wrote:<BR /> <P>This has happened to me and can't reconnect remote this way</P> <HR /></BLOCKQUOTE> <P>In the same circumstances? That is, you've carried out a factory reset of your Puck?</P> Mon, 05 May 2025 08:38:08 GMT https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4975754#M51181 Mark39 2025-05-05T08:38:08Z https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4975783#M51188 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4384625">@Luke120</a>&nbsp;</P> <P>&nbsp;</P> <P>If you have tried the re pair of your remote as shown above and that still does not resolve the issue.</P> <P>Have a look at this Sky Help article and try all that it mentions, and if still not helping, within that article you can order online a replacement remote.</P> <P>Click on 'I still need help' button there</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass</A></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 05 May 2025 09:03:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Trying-to-Factory-reset-my-sky-stream-has-bricked-my-remote/m-p/4975783#M51188 lettice 2025-05-05T09:03:50Z