topic Re: Is it time for Sky puck V2 in Sky Stream

Is it time for Sky puck V2

larky+marky — Sat, 03 May 2025 15:49:36 GMT

I think everyone who has a Sky puck is totally fed up with it. Surely it's time for Sky to admit how bad it is and realease version 2, either a software overhaul or a new box with new software.

There's plenty of discusssions here with people venting their frustrations with it, is Sky listening, or just accepting the subscriptions?

My annoyances....

1.Sound/vision synching problems.

2. It doeasn't start on the same chanel you turned it off on.

3. One minute your pressing the button up to go up the chanels, another time pressing the button up to go down the chanels.

4. I want to record a programme, NOT series link the whole series.

5. I opted out of adverts, I can live with them, but after watching five minutes of adverts and then fast forwarding the next bit of the programe, it goes back to the beginning of the original advert!

6. Waiting for the programe to load........

7. THE WORST THING...........'watch from the start' pop up. It comes on anywhere between half a second and 6 seconds. JUST GET RID OF IT ALTOGETHER!!!!!!

There's probably more that you can add to my list.

Come on Sky, start working for your money!

Re: Is it time for Sky puck V2

Stephen+Mourton — Sat, 03 May 2025 17:08:21 GMT

@larky+marky On the whole I agree with you, a lot of improvements are needed. One point I particularly disagree with is when you turn the puck on it going to the last channel you watched. I very definitely do not want that. If I was watching a film or a sports match it would be disasterous if I turned back on before the program had finished. I love the way it is, you can turn on at anytime without worrying plus if I turn on when someone else in the house is asleep I can browse without noise.

Re: Is it time for Sky puck V2

Super+Anthony — Sat, 03 May 2025 18:17:49 GMT

Completely agree. Puck needs updating and fit for purpose of streaming. It's been out long enough for Sky to have sorted the issues out

1. Pixelation and Sound cut outs particularly channel 922

2. Agree fully @larky+marky Should not have to record a series to record one programme

3. To pay £6 for ad skipping is very unfair for how much we pay for the product (which doesn't function as good as it should)

I will say Sky stream is an improvement from Q

Re: Is it time for Sky puck V2

mikealanr — Sat, 03 May 2025 18:28:33 GMT

Hi @larky+marky

All these issues are fixable in software not hardware so not sure how a new version of the puck would fix any of this. Glass operates in the same way. If Sky were going to launch a new puck it would have been likely to have been announced when gen 2 glass was launched.

However I do agree that the growth / improvements on the platform seeme to be slow compared to some of Sky's competition, and given the costs we all face in terms of number of streaming services etc I think customer expectations are far grater than ever before.

MikeAlanR

Re: Is it time for Sky puck V2

Fothergill1 — Sat, 03 May 2025 18:38:42 GMT

@larky+marky wrote:
I think everyone who has a Sky puck is totally fed up with it. Surely it's time for Sky to admit how bad it is and realease version 2, either a software overhaul or a new box with new software.
There's plenty of discusssions here with people venting their frustrations with it, is Sky listening, or just accepting the subscriptions?
My annoyances....
1.Sound/vision synching problems. My lips sync issues were resolved by the last update a few weeks ago but I am fully aware that many people have not been so fortunate and are still having issues.
2. It doeasn't start on the same chanel you turned it off on. Nor did Sky Q and TBH I prefer it as it is for the reasons already mentioned by @Stephen+Mourton .
3. One minute your pressing the button up to go up the chanels, another time pressing the button up to go down the chanels. Agreed this is very annoying but it was also the case with Sky Q. I still frequently move in the wrong direction.
4. I want to record a programme, NOT series link the whole series. I would be nice but I don't think it will happen as this is a streaming service.
5. I opted out of adverts, I can live with them, but after watching five minutes of adverts and then fast forwarding the next bit of the programe, it goes back to the beginning of the original advert! I have read other posts where this is happening but luckily I have not experienced it myself (yet).
6. Waiting for the programe to load........ This is an ongoing issue that Sky are trying to resolve. I get the loading issue quite often but a simple reboot always resolves it.
7. THE WORST THING...........'watch from the start' pop up. It comes on anywhere between half a second and 6 seconds. JUST GET RID OF IT ALTOGETHER!!!!!! I also found this was particularly annoying when I did it by accident but I would not like to see the option removed as I frequently use it and can be very useful. My main concern (particularly with the iPlayer) is if you use WFS for one episode of a programme iPlayer assumes you want to watch every future episode as well which is often not the case. This wouldn't be a problem if there was an easy way to to permanently delete programmes from the CW rail (but that is a differnt issue and my pet hate with the streaming platform).

There's probably more that you can add to my list.

Come on Sky, start working for your money!

Hi @larky+marky I know where you are coming from and agree the Stream puck is certainly not perfect. However if a new version was released I personally would not jump to upgrade until it proves to be more reliable. Better the devil you know etc.

I have tried to make some constructive comments and observations above 😀

Re: Is it time for Sky puck V2

Super+Anthony — Sat, 03 May 2025 18:41:42 GMT

@mikealanr @Fothergill1 You make some very valid points as well, thank you for sharing

Re: Is it time for Sky puck V2

Hunter2660 — Sat, 03 May 2025 19:21:22 GMT

I find it strange why people have issues with the puck not turning on to the last channel you viewed before switching off. It's just one press to the left after turning on to find the last viewed channel.

Re: Is it time for Sky puck V2

Nigelb1972 — Sat, 03 May 2025 19:33:02 GMT

Since figuring out the correct audio settings, mine is now pretty faultless tbh but I would like an update to bring HDR10+ support and it's royalty free so it wouldn't cost Comcast/Sky anything other than a bit of coding time...

Re: Is it time for Sky puck V2

Mark39 — Sat, 03 May 2025 21:28:17 GMT

@mikealanr wrote:

Hi @larky+marky

All these issues are fixable in software not hardware so not sure how a new version of the puck would fix any of this.

Quite so. New hardware isn't what is required.

Re: Is it time for Sky puck V2

Anonymous — Sun, 04 May 2025 13:51:12 GMT

The sky streaming box (puck) was not designed or made by Sky. The puck is based on the Xfinty X1, Xfinity and Sky are both part of the Comcast group.

Please don't expect Sky to design their own new V2 of Sky stream - they won't, and V2 will be based on a new box that is produced within the Comcast companies.

Many of the points you raise are software not hardware related

Sky/Comast will never bring out a new box with that has the ability to record for various reasons - but mainly down to rights issues, even the BT/EE streaming box does not now record any BBC channels where it did from the beginning - it now simply link to player as sky stream does.

Re: Is it time for Sky puck V2

peter-marlow+1966 — Sun, 04 May 2025 16:40:51 GMT

I have had my sky puck, since November 2021 and i have had no problems with it

Re: Is it time for Sky puck V2

BenJoBanjo — Sun, 04 May 2025 16:51:39 GMT

@Anonymous wrote:
The sky streaming box (puck) was not designed or made by Sky. The puck is based on the Xfinty X1, Xfinity and Sky are both part of the Comcast group.

Not quite correct.

The Xfinity X1 is a different term for a variety of different boxes used by Xfinity customers.

The Sky Stream puck is actually based on the Xfinity XiOne box which is essentially an identical piece of hardware in a different shell, running a different OS.

The Xfinity XiOne box has since been re-branded as the Xumo Stream box by Xfinity/Comcast. It remains identical to the Sky Stream puck internally.

There have been no announcements made by Comcast regarding any sort of hardware update.

Re: Is it time for Sky puck V2

Nigel19076 — Sun, 04 May 2025 18:46:05 GMT

I have three Pucks, with zero issues, over the past year or so.

I have a problem with accessing Discovery Plus, but nothing, hardware related.

Re: Is it time for Sky puck V2

Anonymous — Sun, 04 May 2025 20:27:38 GMT

I have two pucks - no issues

Re: Is it time for Sky puck V2

Super+Anthony — Mon, 05 May 2025 08:52:14 GMT

Sooner the better. Something more needs to be done whether it's a new puck or better software and there are enough people who are suffering with different issues.

I keep saying it's a great product but needs to work better

Yesterday on channel 922 I was watching the F1 and then got the annoying black screen. It's nothing to do with my network or ISP

Re: Is it time for Sky puck V2

lettice — Mon, 05 May 2025 08:58:35 GMT

Apart from the P+ app 'adverts sticking' issues we were all suffering a few weeks back. All fixed now.

My Sky Stream has behaved fine, with no issues at all recently.

Mind, apart from the one day last year we all had with the 'downtime on Sky Stream and Glass', not really had any issues with my two Sky Stream pucks, that I have had since Feb 2024.

Not seeing any point in a Sky puck v2 at the moment, it works fine with all that is thrown at it from the apps or live TV.

The Sky Stream and Sky Glass software will still get regular updates bringing some new features and fixing any issues for those that suffer them, mainly driven from the many ISP broadband and mesh connections, along with the vast array of kit it has to work and connect with.

Re: Is it time for Sky puck V2

Anonymous — Mon, 05 May 2025 14:00:03 GMT

If I was a betting man, my guesstimate for the next version of Sky stream box would be 2028 at the earliest, and with this I expect small incremental hardware changes. Sky can do lots to improve the hardware with ongoing software upgrades through Sky OS.

Look at 2 Gen Sky Glass - hardly any worthwhile hardware inorovents, after 3 years of Sky Glass, Sky hardware products are now high volume, Low cost and build to lowest tech spec to be able to do, what Sky what them to do.

Anyone expecting an Apple TV style box, that has the processing power of a IPhone or Mac, is going to be very disappointed, especially at a time when sky (Comcast) are making redundancies and effiency savings.

it is however possible that sky launch a Sky Stream app on all 3rd party partners software, negating the need for a box, like they have done with Now Tv.

Re: Is it time for Sky puck V2

Super+Anthony — Mon, 05 May 2025 14:02:29 GMT

Maybe then Sky should reduce prices until everything is fixed. They are selling a product that is not functioning the way it should

Re: Is it time for Sky puck V2

Anonymous — Mon, 05 May 2025 15:14:53 GMT

@Super+Anthony Appreciate you have had some issues, but the majority of customers don't

Re: Is it time for Sky puck V2

Super+Anthony — Mon, 05 May 2025 16:29:33 GMT

Am afraid I agree to disagree and this doesbt help us as customers who are suffering @Anonymous